Privacy Policy
Last updated: 27 October 2026
Your privacy matters to us. This policy explains the personal information Bundaberg Health Foods collects when you browse our website, shop with us or get in touch, and how we use and protect it.
At a glance
- We use your details to manage orders, payments, collection, delivery and customer support.
- If you subscribe to marketing, you can unsubscribe at any time by contacting the store.
- We work with service providers needed to run the store and website.
- You can ask to access or correct personal information we hold about you.
- You can contact us with privacy questions at admin@bundaberghealthfoods.com.au or by phone.
Who we are
This website is operated by BUNDABERG HEALTH FOODS (ABN 42 469 549 448), 51E Woongarra St, Bundaberg Central QLD 4670. Privacy questions can be sent to admin@bundaberghealthfoods.com.au or by calling (07) 4151 5187.
What information we collect
Depending on how you use the store, we may collect your name, contact details, delivery and billing details, items ordered, payment status, account information, customer enquiries, marketing preferences and website usage information. If a product requires supporting documentation, checkout may collect a prescription or other information needed to process that order. Please don’t send prescriptions through the general contact form.
How we use it
We use this information to process and fulfil purchases, provide Click & Collect and delivery, respond to enquiries, maintain accounts, secure our services, improve the website and send marketing only where you have asked for it. A contact-form enquiry is not a request to join our mailing list.
Who we share it with
We use service providers to host the website, process payments, manage products and orders, deliver parcels and handle customer messages. They receive only what they need for that work. At the moment you can pay with Square. The methods shown at checkout are the ones that apply to your order.
Cookies and analytics
The website uses cookies that the shop needs for your basket, your account and a secure checkout. When enabled, Google Analytics may also set cookies to measure how the site is used. You can control cookies in your browser.
How we protect and retain information
We take reasonable steps to protect information from unauthorised access, misuse and loss, and we keep it for as long as we need it for the order, our accounts and our legal obligations. Checkout documents are stored with access controls and removed from the store after 60 days. Copies in backups may remain for longer.
Access, correction and complaints
You can contact us to ask about your personal information, request access or correction, or raise a privacy concern. Email admin@bundaberghealthfoods.com.au, use the Privacy request option on our contact form, or call (07) 4151 5187. We’ll review your request and explain the next steps. If you’re unhappy with our response, information about privacy complaints is available from the Office of the Australian Information Commissioner at oaic.gov.au.
Overseas processing
Some providers that help us run the website, take payment or deliver orders may store or access information outside Australia. Where we can, we take steps so those providers handle personal information appropriately. Contact us if you want to know which providers were involved in your order.
Updates
We may update this policy when our services or practices change. The latest version will be published on this page.
